Conversational AI-powered Customer Service
Humans never keep to the same routine for an extended period of time. Whether it’s video games, songs, movies, or telephones, we choose the new and popular over the old. Similarly, companies are opting for fresh and trendy ways to give customer support. AI customer service is the newest trend they’re adopting.
But why is that? What motivates them to advance to this level of technology?
These figures will demonstrate this.
- Customers are prepared to pay 17% more to do business with a brand that provides excellent customer service, according to American Express.
- According to a survey by HubSpot, 93% of customers are more likely to buy from a company that delivers exceptional customer service.
Customer service and customer relationship management are evolving as a result of artificial intelligence and technology. AI may be used by businesses to:
- Obtain real-time data from all client contact channels.
- Optimize agent availability, wait times, and proactive service delivery possibilities.
- Automatically elevate and categorise events using sensitivity and domain expertise predictive analytics.
- Using automated workflows, empower chatbots to offer knowledge.
- Allow field agents to deliver customer care based on CRM data.
- Personalized services may be delivered anywhere.
- Using comprehensive CRM data, optimise scheduling and routing.
Artificial Intelligence’s Role In Customer Service:
Artificial Intelligence is no longer a baby. It’s matured to the point that many sectors are using it. The usage of Artificial Intelligence by customer care teams is expected to increase by 143% this year.
Customers are becoming increasingly impatient and demanding more questions, while work hours remain constrained. Businesses don’t have time to deal with each consumer individually, so they’re turning to artificial intelligence to do it for them.
If you haven’t considered using them yet, do so now because the future isn’t far away. Those that begin deploying AI today will have a competitive advantage in the future.
Winding Up:
Machines, particularly artificial intelligence (AI), are more efficient than humans. However, by saying this, I do not imply that AI will eventually replace humans. In fact, technology will provide us with additional options to do or manage things in a more efficient and effective manner.
Apptware can assist you in developing a conversational AI platform that your customers, human agents, and staff will want to use. You can cut expenses and customer turnover while increasing the human agent and customer experience with this platform.
